Hire Period
Garments are hired for the 4-day or 8-day period selected at booking. The hire begins the day before your nominated event date, when the garment is delivered or available for pick-up (it may arrive earlier), and ends at 12:00pm (noon) two days after your event for the 4-day hire, or six days after for the 8-day hire. If that day falls on a weekend, the garment is due at 12:00pm the following Monday. Your exact return date is shown at checkout and in your confirmation email. Bookings must be made at least 3 days before the event date for delivery, or at least 1 day before for studio pick-up; contact us if you need a garment sooner. Extensions are not available without prior written agreement and are subject to availability.
Booking & Payment
Bookings are confirmed upon full payment of the hire fee. We do not give cash refunds. If you cancel more than 7 days before your event date, the amount you paid is issued as a store credit, valid for 6 months from the date of cancellation. Cancellations within 7 days of the event date are not eligible for a refund or credit.
Garment Care
- Garments must not be washed, altered, or dry cleaned by the hirer.
- All cleaning is managed by Muse Dress Hire between each booking.
- Garments should be returned in the condition they were received. Minor wear is expected; stains, tears, and damage beyond normal use will incur additional charges.
Damage & Replacement
In the event of damage, the hirer agrees to pay a repair cost as assessed by Muse Dress Hire. If a garment is deemed beyond repair or is not returned, the hirer is liable for the full retail replacement value (RRP). A security bond may be required for select high-value items.
Late Returns
Garments must be returned by 12:00pm on the return date: dropped off at the studio, or lodged with the courier (for example at the post office) by that time. A return that is late without prior arrangement will incur a late fee of $30 per day, counted from the return date until the day the garment is handed in at the studio or lodged with the courier. We do not charge for the courier’s transit time, so please keep your lodgement receipt or tracking number as proof of the date. Repeated late returns may result in future booking restrictions.
Pickup & Delivery
Pickup is available from Unit 309/12 Stanley St, Kogarah NSW 2217 by appointment. Delivery is available Australia-wide for a flat fee of $28, covering both outbound dispatch and return courier. Muse Dress Hire is not responsible for delays caused by third-party courier services.
Fit & Sizing
We strongly encourage using our sizing guides and reaching out before booking if you're unsure. Refunds or exchanges due to fit are not available once a garment has been dispatched or collected. If in doubt, book a studio appointment before confirming.
Cancellations
- More than 7 days before the event date: store credit for the amount paid, valid for 6 months from the date of cancellation. Store credit can be used toward any future hire with Muse Dress Hire and is not redeemable for cash.
- 7 days or less before the event date: no refund or credit.
- Once the garment has been dispatched or collected: no cancellations accepted.
Limitation of Liability
Muse Dress Hire is not liable for any loss or inconvenience arising from garment unavailability due to circumstances beyond our control, including delivery delays or force majeure. Maximum liability is limited to the hire fee paid.